Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non refundable items,
*Jewellery that has been taken out of its sealed bag i.e. earrings.
*Sprays that have been tested
To complete your return, we require proof of purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed and a credit will automatically be applied to your original payment method, with 7 days of acknowledgement of approval
If you think you have not received your refund after the 7 day period, please, before contact us, check your bank account again/the chosen payment method
There is usually a processing time for refund to be issued via your payment method, so please check with them to ensure they have the refund in hand
If you’ve done all of this and you still have not received your refund yet, please contact us at: servingspirit1111@gmail.com
To return your product, you will be given a return email address upon acceptance of refund.
The customer will be responsible for paying for their own shipping costs for returning the item but will be refunded their original postal cost to deliver the goods.
Delivery times may vary depending on where you live so please take this into consideration both for your purchase and for returns to arrive
If you choose a trackable shipping service for your return, it would be wise to purchase shipping insurance. We do not guarantee that we will receive your returned item should you choose this method
Please do not hesitate to email at: servingspirit1111@gmail.com should you have any questions related to refunds and/or returns